Easy Returns and Replacement

This electronic record outlines procedures and terms for return, refund/replacement and pickup procedure:
A.     How to request for a refund or replacement request ?
B.      How to arrange a pickup ?
C.      Turnaround time and progress


A. How to request a refund or replacement ?


At Onlinebazar.com, we have a well-defined mission and vision to provide our users with delightful shopping experience while offering the best in class products from the market. We do go to great lengths of customer support in order to fulfill our customer's expectations and satisfy them with any purchase that is made on our website or app.

Our customers are offered with a well-designed return and replacement policy if they are not satisfied with the delivered product.

1. Returning a product in exchange for a refund

Our customers are offered a 10-day return guarantee on any of the products or services that are being purchased from our website or app based on eligibility. refund requests will only be considered if products are returned in their original conditions.


Here's the list of scenarios and conditions upon which the product return shall be accepted:

*        The product is defective or damaged
*        Different product is delivered
*        Received product significantly differs from the merchant claimed product specifications
*        Product is received with the wrong size, color and/or style
*        Incorrect quantity of product & accessories
*        Incomplete product is delivered
*        No Invoice/guarantee/warranty receipt
 
However, there are some scenarios and conditions upon which product return shall not be accepted:

*        The product is damaged because of over or misuse.
*        Product is a consumable
*        Product is returned without given packaging and additional items such as price tags, product labels, product packing, add-ons, and other product accessories.
*        Product Serial Number has been tampered
*        Defective products with merchant/seller warranty are reported after 10-days of delivery.
*        Delivered product is damaged and reported after 2-days.
*        The delivered product or packaging is damaged due because of malfunctioning or incorrect use of the product.
*        Delivered product is already used, consumed, worn or altered.

There are several categories of products which are not eligible for a return request:

*        Personalized Products
*        Medical Products
*        Underwear, Undergarments, Swimsuits, etc.
*        Expired Products including Flowers, etc.
*        Consumable Products including any food item

2. Replacing a product
At Onlinebazar.com, we are also allowing users with an option to replace products as per the terms covered by buyer protection policy and as per the availability of the product with the merchant.
Onlinebazar.com will provide users with a refund if a product is not available with the merchant.

Merchant's approval is needed if the delivered product is not similar to what the client had ordered. In any case, users are recommended to carefully read the product description before making a purchase.

However, there are some scenarios and conditions upon which product replacement request shall not be accepted:

*        The product is damaged because of over or misuse.
*        Product is a consumable
*        Product is returned without given packaging and additional items such as price tags, product labels, product packing, add-ons, and other product accessories.
*        Product Serial Number has been tampered
*        Defective products with merchant/seller warranty are reported after 10-days of delivery.
*        Delivered product is damaged and reported after 2-days.
*        The delivered product or packaging is damaged due because of malfunctioning or incorrect use of the product.
*        Delivered product is already used, consumed, worn or altered.

3. Timeline allowance for the user to request a product replacement or refund.

*        Users are allowed time of 10 days to file a product replacement or refund request.
*        If the received product is damaged, empty or missing any of the promised accessories, customers shall report within 2 days of product delivery.
Categories in which, Return cannot happen:

*        Personalized Products
*        Medical Products
*        Underwear, Undergarments, Swimsuits, etc.
*        Expired Products including Flowers, etc.
*        Consumable Products including any food item

4. Steps for a Return request and availing process

Request for a return:

*        Users can request a product return through their account. Here's the path to make the request:  Sign-In, go to My Account, go to Order History, click on Request Return.
*        Onlinebazar.com will review the Return request.
*        Return requests will be further sent to the merchant for approval.
*        Product pickup will be scheduled through courier service once the Return request is approved.
*        The user would have to dispatch the product to Onlinebazar.com in case if the pickup service is not available in the user's location.  Any courier charges will be reimbursed by the Onlinebazar.com.
*        Product will be examined against user's claims as it is received. Product refund or replacement will be initiated afterwards. Product replacement would depend on the stock availability with merchant.

Typically it would take a couple of weeks from raising a request to retroviral of the product. Exact time of receiving the product will be subjected to particular product or the geographical location. Onlinebazar.com is always working in user's best interest.

B. HOW TO ARRANGE A PICKUP?


It is as easy to arrange a pickup once your return request is accepted. Furthermore, users are given with additional value added services such as payment reimbursement and pickup tracking.

1. Packing the product right way for a pickup

Any product being sent by pickup needs to be accompanied with price tag and payment slip attached with delivery box. It should be verified that the product is not consumed used or altered. Product order ID is needed to be mentioned on the packaging box.

Once the pickup request is approved user will be shared with all the packing, documentation and shipping related information through an email.

2. What about the courier charges to send the product?

If any pickup is arranged from the user, user would not bear any cost if user is sending the product back to us with reverse pickup.

3. What to do when reverse pickup option is not available?

If reverse pickup option is not available then you would have to send the product to return address given by Onlinebazar.com. User would have to include taking instruction and any needed documentation along with the package.
any search courier charges will be reimbursed buy us, Onlinebazar.com will reimburse in the form of magic coin up to Rs.300.

4. Necessary documents asked of during product return for replacement process

In case of reverse pickup:

1.       Given address has to be mentioned along with order number provided on the package before handing over the package to the pickup receiver.
2.       Courier company will return a receipt while accepting a package. It would be essential to track the package.
3.       Customer will be solely responsible for any damage such as mishandling that may occur to the product arranged for pickup.

 
In case of self return:

1.       Given address has to be mentioned along with order number provided on the package before handing over the package to the pickup receiver.
2.       Courier receipt shall be shared with Onlinebazar.com as an evidence of the product being dispatched to Onlinebazar.com.
3.       Users are advised to track the shipment with tracking ID given by courier service company in case if user does not receive any receipt from Onlinebazar.com.
5. What's next once the pickup is dispatched*

Once the pickup is received by pickup executive user will get an email from us within 48 hours of pickup. Email would include pickup tracking details so that user can track the package and check the status on the couriers website. User can also check the return request stage at Onlinebazar.com.

C. Turnaround time and progress


1. Turnaround time to get the product replacement or refund

*        Generally the product replacement or refund is initiated within 2 working days after the product is received at the given address.
*        In case of bank refund it may take up to two weeks of time for the initiated refund to reflect on the bank account.
*        The amount will be instantly reflected into users Onlinebazar.com account in case of magic coin refund.
*        In case if users claims are falsified or order ID is missing received package, the product refund or replacement request might be declined.
*        Refund turnaround time will be dependent based on the mode of payment as mentioned below:

        o    In case of Net banking it may take 5 Business days

        o    In case of Debit card it may take 9 Business days

        o    In case of Credit card it may take 15 Business days

2. Return request progress.

*        User can see the status of of product return request at Onlinebazar.com.
*        Users can also reply to the email that is sent by Onlinebazar.com support to check the status of product return request.
*        For verification and acknowledgement every product return request is assigned a unique number which is sent on registered email ID. As such users should always use registered email ID for communicating with the platform.
*        Once the return request has been made by user, user will always be posted with any update regarding approval or rejection of the product return request, pickup, and product refund or replacement status.

Product eligibility for refund or replacement

1. Manufacturing defect

*        User is suggested to check buyer protection if the received product has any manufacturing defect.
*        If the defective product has manufacturer warranty then user is suggested to avail the warranty by visiting the service centre or calling the manufacturer.
*        User will be solely responsible for any damage done to the received product accidentally.

In case if the product does not meet any of the criteria, please contact us at  Onlinebazar.com.

2. Damaged product

At Onlinebazar.com, we make sure that no damaged product is delivered to customer but if any product is damaged accidentally, then user should reach out to customer support.

3. Product does note meet product description

As  per return and replacement policy, if the product is significantly different from the promised product description then return request may be eligible. Such product specifications would include product color, size, style, quantity, and any other quality differences.

4. Product with wrong color

User will be protected under buyer protection if the product is delivered in the wrong color.

User should make sure there might be some slight variation between the picture listed on the website and the actual product. Before making the return request, user should always make sure that the return request is valid, by verifying the product description details against received product.

User should keep the picture of received product for the purpose of validation and examination.

5. Wrong size delivered

User will be protected under buyer protection if the product is delivered in the wrong size.

User should make sure there might be some slight variation between the picture listed on the website and the actual product. Before making the return request, user should always make sure that the return request is valid, by verifying the product description details against received product.

User should keep the picture of received product for the purpose of validation and examination.

6. Wrong quantity delivered

User will be protected under buyer protection if the product is delivered in the wrong quantity. In this case, user should reach out to us within 2 days of product delivery.
User should check the delivered package thoroughly and completely to verify against the product description listed on the website.

7. Wrong product delivered

User will be protected under buyer protection if the delivered product is different than the purchased one.

User should make sure there might be some slight variation between the picture listed on the website and the actual product. Before making the return request, user should always make sure that the return request is valid, by verifying the product description details against received product.

User should keep the picture of received product for the purpose of validation and examination.

8. Wrong style delivered

User will be protected under buyer protection if the product is delivered in the wrong style.

User should make sure there might be some slight variation between the picture listed on the website and the actual product. Before making the return request, user should always make sure that the return request is valid, by verifying the product description details against received product.

User should keep the picture of received product for the purpose of validation and examination. In this case product replacement would be valuable to user.

9. Missing parts in the product

User should verify complete package thoroughly. If any part is missing in the package 10 user can contact customer support for the same.

10. No Invoice/Warranty received

Any product dispatched from was would always carry actual invoice from the merchant. If any invoice is missing with the product then users should contact us within 10 days of delivery.